Support

We're here to help.

Contact us

Email support@tim-ai.app. We usually reply within 2 days.

Email support

Common questions

I forgot my password

On the login screen, tap Log in, then Forgot password?. Enter your email and we'll send you a reset link. If it doesn't arrive within a few minutes, check your spam folder.

Confirming your email

After you sign up, we email you a confirmation link. Check your inbox and spam folder. If it didn't arrive, try logging in — you'll see a Resend confirmation email button on the login screen.

Using Tim AI on a Mac or Windows PC

Go to tim-ai.app/download. On a Mac, click Download for Mac, open Tim AI.dmg and drag Tim AI into Applications; the app updates itself automatically. If your Mac user isn't an administrator, put Tim AI in the Applications folder inside your home folder instead, so updates don't need an administrator password. On Windows, install Tim AI from your browser (Chrome or Edge: the Install button); a Windows app is coming to the Microsoft Store. Sign in with your email or Google — your chats sync with your phone. Subscriptions are currently bought in the iPhone or iPad app and then work on your computer too.

Voice input

Tap the microphone next to the send button and speak. Your words appear in the message box; tap the microphone again (or pause) to stop, then edit and send. Voice input doesn't use any of your daily usage — only the message you send does.

No microphone? Update to the latest Tim AI app, or on the web use a browser that supports speech input (such as Chrome or Safari). If you said no to the permission: on iPhone or iPad open Settings → Tim AI and turn on Microphone and Speech Recognition.

How daily usage works

Each message to Tim uses part of your daily usage. Lighter modes (Timo 1.2, Timora 1.5) use less; Timperia 2.3, web search and Deep Research use more. Your daily usage resets every day at midnight UTC — the app shows the reset time in your local time.

  • Free: basic daily usage
  • Plus: more than 3× the daily usage of Free, plus Timperia 2.3
  • Premium: more than 6× the daily usage of Free (2× Plus), plus Deep Research

See how much you've used today in Settings → Usage, or in the mode picker next to the message box. Daily streaks can add a bonus on top.

Managing or canceling your subscription

Subscriptions are purchased and managed through Apple. On your iPhone, open Settings → your name → Subscriptions, then choose Tim AI to change or cancel it.

Restoring purchases

In the Tim AI iPhone app, open Settings → Upgrade to Premium (or Manage plan if you already subscribe), then tap Restore Purchases at the bottom of the upgrade screen. Use the same Apple ID you subscribed with.

The Library

Save links, notes, photos, PDFs and voice memos to your Library, then ask Tim about them later. Share something to Tim AI from another app and tap Save to my library, or tell Tim "save this" in a chat. You can see, search, open and delete everything in Library in the sidebar.

How much you can save: Free keeps up to 10 items, Plus 40, and Premium has no limit (all kinds count: links, notes, photos, PDFs and recordings). Settings → Library shows how many you've saved. When it's full, delete something to make room. Saving an item uses a little of your daily usage (a long PDF of more than 20 pages a little more).

Saving automatically: Settings → Library → Save things I share automatically is off unless you turn it on. Every automatic save shows "Saved · Undo", and things that look like passwords or card numbers are never saved without asking.

Google Calendar and Contacts

Open Settings → Connected apps → Google, turn on what you want (Read my calendar, Add events, Look up my contacts), read what Tim can and can't do, and confirm on Google's screen. In the iPhone, iPad and Mac apps, Google's screen opens in your browser: after you confirm, the browser shows a 6-digit code. Go back to Tim AI and type that code to finish. Only type it into your own Tim AI app.

Adding events: say the name, day, start and end time ("Add dentist Friday from 3 to 4pm"). Tim asks for anything missing and, if it can read your calendar, warns you about clashes and suggests free times. With Ask first you press Add on a card; with Add automatically it's added right away and a banner lets you undo it (arrow) or edit it (pencil) for 10 minutes. We recommend turning on "Read my calendar" too, so Tim can check for clashes. Tim can't change, move or delete your other events: do that in Google Calendar.

To disconnect and delete Tim's access key, open Settings → Connected apps → Disconnect (or remove Tim AI at myaccount.google.com/permissions). Deleting your Tim AI account also disconnects it. Details in the Privacy Policy.

Deleting your account

In the app, open Settings → Account → Delete account, then type DELETE to confirm. This permanently deletes your account and your data. Deleting your account does not cancel an Apple subscription — cancel it in your iPhone Settings first.

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