Support

We're here to help.

Contact us

Email support@tim-ai.app. We usually reply within 2 days.

Common questions

I forgot my password

On the login screen, tap Log in, then Forgot password?. Enter your email and we'll send you a reset link. If it doesn't arrive within a few minutes, check your spam folder.

Confirming your email

After you sign up, we email you a confirmation link. Check your inbox and spam folder. If it didn't arrive, try logging in — you'll see a Resend confirmation email button on the login screen.

How credits work

Each message to Tim uses credits. Your daily credits reset every day at midnight UTC.

Free: 10 credits per day
Plus: 100 credits per day
Premium: 200 credits per day

You can see how many credits you have left in Settings.

Managing or canceling your subscription

Subscriptions are purchased and managed through Apple. On your iPhone, open Settings → your name → Subscriptions, then choose Tim AI to change or cancel it.

Restoring purchases

In the Tim AI iPhone app, open Settings → Upgrade to Premium, then tap Restore Purchases at the bottom of the upgrade screen. Use the same Apple ID you subscribed with.

Deleting your account

In the app, open Settings → Account → Delete account, then type DELETE to confirm. This permanently deletes your account and your data. Deleting your account does not cancel an Apple subscription — cancel it in your iPhone Settings first.

Had an account before?

Tim AI moved to a new system. If you had an account before, please sign up again.